A request for a refund can only be considered if you have received the incorrect order or batch, or the order you received contains damaged or missing indications or the quality of the medicine is not OK. The refund amount will be calculated after the deduction of the processing fees and the pills consumed.
The following conditions apply to our refund policy:
- The customer qualifies for a refund if the product is missing or damaged, the quality is inferior, or if it is the incorrect product.
- We can only issue the refund within a week after the product has been delivered to the customer. The customer needs to inform us and return the medicine within this duration.
- Once the inquiry is done, a decision will be taken as to whether the customer qualifies for the refund. In the case where all conditions are met, a refund will be processed.
Note: We are not liable if an order is lost due to the wrong details given by the customer. If your medicine does not arrive in the given time frame, customers are allowed to wait for a reasonable time frame before raising a request for a refund.
We apologies for any convenience caused if in case, any incident occurs during the refund. The only delay you can accept is from the bank’s end, we do not take accountability for the same. Even if you have chosen the COD option, we will transfer the amount to your registered bank account.